October 2007 Argyll joins forces with Orange to harness technology in the workplace
Argyll, the UK market leader in remote lone worker safety monitoring, is joining forces with Orange Business Services in a series of road shows to demonstrate how technology can be harnessed to support flexible working practices. Designed to show how companies can utilize the latest technology to become more productive and keep employees safe and secure, Orange and Argyll, together with other partners, will be giving presentations and demonstrations of a range products to support mobile workers.
Free of charge, the Evolution at work events will be held at:
• Glasgow Hilton Hotel on Thursday 18th October
• Birmingham, National Motorcycle Museum on Tuesday 23rd October
• London, Vinopolis on Thursday 25th October
• Manchester, New Century House on Tuesday 30th October
Attendees will have the opportunity to experience real life technology and solutions in action and discuss the technical and business issues that are changing the workplace. You will be able to receive practical advice and solutions to help you prepare your company for the future and the options available to help safeguard mobile employees.
The road shows are aimed at all business managers including local government, finance, transport, retail, estate agents, emergency services, facility management, security, health & safety and the NHS. Delegates wishing to receive an invitation and details of the road shows should register on-line using the special form available on http://www.evolutionatwork.co.uk.
Commenting, Tom Morton, Managing Director of Argyll, said: “These road shows are an ideal opportunity for managers to find highly effective solutions for changes in the workplace. These include fulfilling health and safety requirements including the monitoring of lone workers who may be operating in remote areas or in hazardous situations. Delegates will leave the road shows better equipped to meet the legislative requirements relating to the health and safety of their lone worker employees”.
Since its foundation in 1998, Argyll has become the leading UK market provider of technology solutions to support employers and their lone workers. The company offers a wide range of products and services which have been specifically designed to support lone workers through monitoring and managing their time at risk, and providing them with the means of summoning immediate assistance in an emergency situation.
August 2007 Cornwall Trading Standards adopt IdentiCare from Argyll When an Animal Health Officer from Cornwall County Council Trading Standards Service, was attacked whilst on a site visit to a farm with a veterinary surgeon, they decided to review their lone worker protection. Now it has purchased Identicare as part of an integrated lone worker solution from Argyll, the UK’s market leader in mobile personnel monitoring.
Trading Standards is a law enforcement agency, which has an impact on practically all aspects of life, from the safety of children's toys to the honesty of property descriptions when buying a home. Trading Standards investigate "clocked" cars and the welfare of farm animals. Whether the consumer is buying a loaf of bread, a pint of beer or arranging credit, the department is responsible for ensuring that sales are fair and legal.
As many of Cornwall’s Trading Standards and Animal Health Officers work from home, safety procedures relied on them phoning the office when they returned home or filling in a computer diary so that colleagues would know their movements. Following the incident at the farm, Cornwall Trading Standards Service decided to investigate products that would enable personnel to discreetly raise the alarm if threatened or in the event of an accident.
Various lone worker alarm technologies were evaluated culminating in the Identicare package being selected following positive feedback from users. Cornwall Trading Standards Service has now purchased a total of 21 Identicare units, which are now being used by its officers.
“Our Animal Health Officers regularly go to farms and markets to enforce animal licensing and welfare, whilst our Trading Standard Officers can find themselves in potentially dangerous situations when enforcing the law , or responding to a complaint ,” said David Phillips, Head of Service at Cornwall Trading Standards. “Argyll’s Identicare was chosen for its simplicity of pricing, ease of use and its 24/7 monitoring centre”.
When an employee feels they are entering a hazardous situation, they press an amber alert button, which notifies Argyll’s monitoring centre. In this way, the monitoring centre is able to note the wearer’s location and raise the alarm if the amber alert is not cancelled within a predetermined period. If the red alert is then pressed the centres’ support staff can discreetly listen in to what is happening and make an assessment as to the level of support required– involving the police if necessary. In the event of a verbal confrontation, the Centre can also record the conversation for future action.
Argyll is providing Cornwall Trading Standards Service with a total solutions package that includes the Identicare unit, operator response, tracking, training and configuration with the most appropriate mobile network and ongoing support.
“Argyll’s Identicare service has proven to be a reliable and cost effective means of support for our officers”, said Richard Bunt ICT Support Officer, “Both our Trading Standard and Animal Health Officers now have that extra degree of confidence when entering a potentially volatile situation”.
Over 17,000 users successfully operate Argyll’s lone worker solutions across the UK in a diverse range of organisations that includes the NHS, charities, local authorities, housing associations and commercial organisations. The service is suitable for anyone working remotely from their office base and facing potential safety risks during the course of their normal working day. It enables employers to meet the Health & Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999, which specifies that employers must identify potential hazards, assess the risks involved and put measures in place to avoid or control the risks associated with lone workers.
July 2007 > Argyll launches new option for lone worker safety Argyll, the UK’s market leader in lone worker safety monitoring, has launched MobiCare GPS, an enhanced model of its existing MobiCare unit. Fully compatible with Argyll ’s entire range of lone worker safety solutions, MobiCare GPS provides managers with highly accurate GPS location information, pinpointing staff to within five metres, thereby enabling them to monitor their workers’ daily risk activity and confirm their safety at the end of a workday.
Also incorporating a duress function, which meets employers Duty of Care and aids compliance with current Health and Safety legislation, MobiCare GPS is a compact, simplified mobile phone that offers limited call functionality. Suitable for a wide range of lone workers, MobiCare GPS is cost-effective, simple to use and enables employees to keep in touch with up to three nominated contacts.
As MobiCare has limited dialling capacities, it minimises the costs normally associated with mobile phones but without reducing any of the benefits of maintaining regular contact with supervisors, managers or other colleagues. The Amber Risk button enables the worker to dynamically manage temporary risk activities – recording details of their time-at-risk, location and current job.
More discreet than a mobile phone, MobiCare GPS ergonomic design is easy to use and is so lightweight it can be kept in a pocket out of sight, making it possible to discreetly raise the alarm if threatened. An LED keeps the user informed of battery strength and coverage whilst a vibration signal reassures the user that their duress signal has been received and action is being taken. A optional lanyard attachment automatically triggers a Red Risk alert should the device be forcibly removed from the wearer.
In the event that the user needs immediate help, either because of an accident or from physical or verbal abuse, they can press the Red Risk button to send an emergency signal to Argyll’s 24-hour ARC (Alarm Receiving Centre), initiating an agreed incident management procedure or to the customer’s alternative monitoring facility (or a combination of both). MobiCare GPS 2-way audio channel enables users to communicate details of their situation verbally and for operators at the control room to listen in and record the call, whilst retrieving current location information and summoning immediate assistance from a nominated person or the emergency services if necessary.
MobiCare GPS is the latest addition to Argyll’s portfolio of bespoke lone worker devices. The company’s established names IdentiCare, MobiCare, MaxCare, CommuniCare and Seeker currently provide over 17,000 users with lone worker safety solutions across the UK in a diverse range of organisations that includes the NHS, charities, local authorities, housing associations and commercial companies.
June 2007 > Argyll to exhibit at ALARM 2007 We will be present at ALARM 2007 (2nd - 3rd July), providing delegates the chance to see our lone worker solutions and technologies in action and the opportunity to discuss all aspects of lone working on a one-to-one basis. If you will be in attendance at the event, we would like to invite you to visit us on Stand No. 2 to see a live demonstration.
If you would like to find out more about our involvement in this event, contact us on firstname.lastname@example.org or 0870 750 1475.
May 2007 > Argyll's MaxCare offers lone worker safety monitoring without a mobile phone Safeguarding lone workers in industries such as forestry, agriculture, construction, cargo and marine can be a problem for employers as the nature of their work may make it inappropriate for employees to use a mobile phone to raise an alarm in the event of an accident or attack. Now, Argyll, the UK’s market leader in mobile personnel monitoring has launched MaxCare, a highly innovative, accurate waterproof device, which can be worn comfortably on the arm, leg, shoulder or waist – it can even be sewn into an item of clothing.
Containing sophisticated mobile phone and satellite location monitoring technology, MaxCare is totally dependable and simple to use. Should the worker encounter difficulties they simply squeeze the MaxCare unit in order to trigger a duress signal. This signal is transmitted to Argyll's 24/7-manned control room where assistance is summoned, guided by the highly accurate GPS location technology, which pinpoints the wearer’s position. The armband uses vibration alerts to acknowledge that the signal has been received and that help is on its way.
MaxCare also transmit audio, allowing the operators to monitor the incident and the lone worker to communicate details of their situation verbally. Sophisticated voice recording and audit trails ensure that every incident is captured and can be produced in evidence.
When MaxCare is removed from its charging port, it vibrates to confirm sufficient charge is achieved and immediately notifies Argyll's server sending out a Green Alert. After locating the first satellite fix, MaxCare updates the server every 2½ minutes providing an historical trace of the wearer’s movements.
MaxCare’s batteries typically last 12-15 hours before needing to be recharged. As the battery depletes, the unit vibrates providing advanced notification to the wearer and simultaneously updating the server. A second and final reminder is provided 30 minutes later notifying the wearer that the battery has approximately 10 minutes remaining.
Able to be completely submersed in water (IP68 rated) and fully waterproof, MaxCare is ideal for outdoor and maritime use where a mobile phone would not withstand the rigours of rain or sea spray. MaxCare is one of a range of purpose-made lone workers safety devices available from Argyll that have been specifically formulated to meet Health and Safety regulations and the new Corporate Manslaughter legislation which comes into effect in June.
March 2007 > Argyll recognised for ISO accreditation Argyll, the UK’s market leader in mobile personnel monitoring, today announced that it has been recommended for registration under ISO 9001:2000 . SGS, global leader and innovator in inspection, verification, testing and certification services carried out the ISO 9001:2000 assessment and will present the company with its certificate within weeks.
The ISO 9000 series of international standards for quality management is among the most widely known and successful of the 13,000 standards published by the International Organization for Standardization (ISO). ISO has become the most recognized international reference for quality requirements in business-to-business dealings. During the auditor’s evaluation, Argyll was acknowledged to have effective management systems and quality controls in place – ultimately ensuring that regulatory requirements and the customer’s quality requirements are fulfilled.
Tom Morton, Managing Director, said: “I am delighted for the team at Argyll. ISO accreditation recognises the dedication and sustained commitment, by every member of staff, to adopt Internationally recognised quality standards.”
“ISO 9001 effectively represents a ‘seal of quality’ and speaks volumes for the company’s effective quality systems, level of service, dependability and customer care. With processes in place for continual improvement, we look forward to further enhancements to our quality management system.”
About Argyll Argyll is an established UK company and a market leader in remote personnel monitoring. It provides hi-tech telecom based monitoring solutions for remote personnel via GPS or Network Based Location services. The company has a policy of ongoing investment in the latest technology to provide a highly effective failsafe, uninterruptible 24-hour monitoring service.
About SGS The SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 42,000 employees, SGS operates a network of almost 1,000 offices and laboratories around the world.
February 2007 > Safety for drivers and loads with Seeker from Argyll
Employers have responsibilities for the health, safety and welfare at work of all their employees, including drivers, who face particular risks from road accidents, illness and workplace hazards such as hijacking which have grown in the past two years from 84 incidents in 2005 to 129 in 2006. Now Argyll, the UK’s market leader in mobile personnel monitoring, has launched Seeker, a web-based management tool that enables the merging of two services into one.
Seeker, when combined with Argyll’s CommuniCare system, provides a 24-7 monitoring service that meets health & safety regulations. The system includes a web-based location-monitoring platform that utilises GPS enabled mobile phone handsets to provide detailed street level mapping down to 10 metres. Location data can be viewed on any device with Internet access and can be downloaded to standard software, such as Microsoft Excel, for further analysis.
As well as providing companies with lone worker safety monitoring, Seeker can also be utilised as a resource management tool. It enables companies to implement a cost-effective location monitoring service that allows managers to set up schedules for locating employees and assets and request location information according to that schedule. In this way companies can provide customers with Real Time information on deliveries and improve productivity and communication by immediately sending a single text message to multiple drivers should a problem occur.
The driver is just a single button press away from quickly and discreetly summoning assistance should they feel at risk. Using a pre-configured button on their mobile phone, they can issue a duress signal, which instantly alerts Argyll’s 24/7 manned control centre and simultaneously opens a voice channel enabling operators to listen in.
When an alert is received, Argyll’s trained operators put into effect an agreed incident management procedure, and if required, use existing links with the police to ensure a swift response. Sophisticated voice recording ensures that every incident is captured and can be produced as evidence if required. As the device is on the driver rather than the vehicle, they can raise the alarm even when away from the cab.
Seeker can be customised to meet individual company requirements and when combined with CommuniCare is compatible with clients existing handsets, PDAs, BlackBerry or any of Argyll’s purpose made lone worker devices. It is one of many services marketed by Argyll, which operates at the forefront of mobile technology and software.
Argyll works in partnership with a number of high profile organisations including mobile operators and device manufacturers. Argyll continually invests in failsafe and uninterruptible IT systems and operates as a integral control room to provide the best technical means of minimising risk and monitoring personal safety.
> Argyll launches cost effective mobile phone & safety device Argyll, the UK's market leader in mobile personnel monitoring, has launched MobiCare, a simplified mobile phone that offers limited functionality and an embedded safety device. Suitable for a wide range of lone workers MobiCare is cost-effective, simple to use and satisfies Health & Safety legislation in relation to lone workers.
As MobiCare has limited dialling capacities, it minimises the costs normally associated with mobile phones but without reducing any of the benefits of maintaining regular contact with friends or colleagues. It enables users to maintain links with up to four nominated contacts who can be called at the press of a single button.
Should the user need immediate help, either because of an accident or from physical or verbal abuse, they can press two red buttons on the phone to create an emergency signal to Argyll’s 24-hour control room, initiating an agreed incident management procedure. Operators at the control room listen in and record the call, retrieving current location information and summoning immediate assistance from nominated person or the emergency services if necessary.
Location information is obtained by using satellite or mobile phone network location technologies. When integrated with Argyll’s CommuniCare service, lone workers are able to record details of their journey including where they are going and whom they are meeting.
More discreet than a mobile phone, MobiCare’s ergonomic design is easy to use and is so lightweight it can be kept in a pocket out of sight, making it possible to discreetly raise the alarm if threatened.
December 2006 > Argyll helps ensure the safety of lone worker employees
(Featured in Public Sector Executive magazine, Nov/Dec edition)
Work related violence against lone workers is emerging as one of the major concerns in the workplace today and has become a priority for local government, trade unions and employees. Research shows that 1.3 million people are attacked in the UK every year at work and assaults are increasing by 5% every two years. The rise in workplace violence now costs the UK hundreds of millions of pounds in compensation and the loss of more than 3 million working days each year.
Lone workers by definition are more vulnerable to accident and aggression than most employees and therefore it is vitally important that their employers develop long-term strategies in order to improve their safety. Conscious of the need to support lone workers, underlined by The Health & Safety At Work Act 1974 and the Management of Health and Safety at Work Regulations 1999, local authorities and companies with contracts in the public sector are looking for ways of safeguarding their staff from verbal and physical abuse.
Argyll is the UK’s market leader in wireless monitoring solutions for lone workers. Established in 1998, the company holds a unique position in the market place by providing a range of services and specialised devices to suit a spectrum of applications and budgets. Telephones, telecom technologies and the latest mobile devices are linked to a 24-hour, 365 days a year control room that utilises sophisticated voice recording systems and management software which in turn incorporates detailed mapping and resilient control room IT systems.
Trusted by over 17,000 users in the commercial, charitable and local government sectors, Argyll is renowned for its quality of service, post sales support and for providing the best possible technical means of minimising risk and monitoring personal safety.
Tim Upton director of Field Operations at Capita PLC says: “Argyll delivers its promises consistently and cost effectively and we continue to be impressed by its professional approach to handling incidents. We are now into the third year of our contract and the benefits of the CommuniCare system are felt every day by our officers in the field.”
Each of Argyll’s devices SiteCare, IdentiCare, MaxCare and MobiCare have been tested for quality and reliability. They provide employees and employers with peace of mind by ensuring that an individual’s health, safety and well-being can always be monitored.
Argyll’s services Seeker, Care4You and CommuniCare not only support Argyll’s devices but also provide a means whereby employers can monitor the location of their staff thereby aiding compliance with health and safety regulations.
Violence is a daily occurrence amongst those employed in local government. Nowadays nearly every lone worker in the public sector is vulnerable to physical and verbal abuse including social services, health visitors, housing officers, street care workers, parking attendants, emergency duty officers etc.
Employers must safeguard their employees from violent acts by assessing the risks, consulting with employees and taking appropriate measures to eliminate or reduce those risks. Continuous evaluation and development of best practice strategies and equipment are the most important elements in reducing risk to employees working both inside and outside the workplace.
With its enviable pedigree, Argyll is the natural choice for local authorities and service providers looking for a company to trust with the health and safety of its employees. The company’s wide portfolio of products and services provide care and safety solutions customised to meet any organisation’s specific needs.
> Marie Curie Cancer Care reports high satisfaction with CommuniCare
Marie Curie Cancer Care (Marie Curie) is dedicated to maximising the quality of life for cancer patients throughout the UK. While the charity operates 10 hospices, Marie Curie also employs a high number of visiting Nurses responsible for providing the highest quality of care to patients in their own homes. From the most remote rural communities to large urban areas, the Nurses work alone across a diverse range of environments.
The Nurses may work at any hour of the day, but generally staying overnight at a patients home for as long as 8 or 9 hours at a time. Since they travel alone, the role carries a higher than average risk of facing aggression or violence from members of the public, particularly after dark. This could be experienced either in the street or within a patient residence. The Nurses role often involves confrontation and this has previously lead to verbal and physical abuse.
Following risk assessments, Marie Curie identified a need to establish effective time and risk management for its Nurses. It also required access to information on their safety and whereabouts at all times. Acknowledging their legal responsibilities under current H&S legislation and duty of care and by identifying and understanding the specific risks encountered by its lone workers, Marie Curie investigated a range of safety systems before deciding on the CommuniCare solution provided by Argyll (Argyll).
Since May 2005, Marie Curie’s 2,500+ Nurses have been supported 24/7 by Argyll’s CommuniCare safety monitoring service. The Nurses are given the means to manage their location and time at risk and to discreetly summon assistance from Argyll’s integrated control roomshould they find themselves in jeopardy.
CommuniCare allows the Nurses to notify Argyll while they are out ‘on-shift’, where they are and that they arepotentially at risk. Time-based reminders ensure that the Nurses interact periodically and notify Argyll that all is well. However, should a Nurse encounter difficulties and miss a reminder, the Argyll control room will follow up, thus ensuring their personal safety.If the Nurse feels their safety is compromised or if they are threatened or verbally abused they can initiate a duress signal opening a fully recorded speech link to a live Operator within the Argyll control room.
Marie Curie recently carried out a survey asking the Nurses’ for feedback:
“Finding it very reassuring as a service and helps you to feel much more relaxed in relation to personal safety.”
“ I have had a few problems [understanding the technology]. Last time I spoke with someone from CommuniCare he was patient, helpful, gave me time to clarify things - I now have complete confidence in CommuniCare.”
“I think it is an excellent system and very easy to use. It gives my family and I peace of mind about working in the sometimes isolated areas that I work in.”
Marie Curie’s commitment to its staffs’ health and safety combined with Argyll’s monitoring and duress solutions offer the Nurses a high level of support - giving them the reassurance needed to get on with the job.