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Service principles

Our safety monitoring services are based on five principles:

1. Risk monitoring

2. Location monitoring

3. Device monitoring

4. Response Centre support

5. Management reports

1. Risk monitoring
Three distinct levels of risk are identified for lone workers: Green , Amber and Red . Each of our services and devices relate to these levels of risk. Using a mobile phone, PDA or specialised lone worker device, users can manually indicate their current level of risk.

Green Risk
Green Risk can be considered low or ‘standard’ risk and is experienced by all lone workers. By logging on at the start of their working day, lone workers alert the monitoring system that they are ‘at risk’. At the end of their shift, lone workers then log off and stand down the Green Risk.

Should a lone worker fail to log off within the correct time, a series of reminders – or Overtime Alerts – are issued and an agreed follow-up procedure put into effect to confirm their safety.

Amber Risk
Throughout the day, where temporary higher risk activities are undertaken, lone workers can proactively indicate Amber Risk status. This allows lone workers to create time-based alerts related to specific risk exposure and location.

If they fail to confirm safety after the alloted time, the service automatically initiates a tailored escalation plan. Further alerts are issued to management or colleagues prior to being activated within our 24-hour response centre.

Red Risk
Whenever a lone worker feels under threat, they can discreetly and instantly summon assistance by pressing their Red Risk button. Lone workers can also issue discreet Red Risks in hostage scenarios using a uniqu
e PIN code. A live operator within our 24/7 manned Response Centre listens in to the lone worker’s situation, maps their current location and manages the entire incident until the lone worker’s safety is secured.

Established links with Police forces across the UK allow immediate assistance to be summoned. Audio obtained throughout the entire incident is captured on sophisticated digital voice recording equipment within our response centre and may be used in Court as evidence.

2. Location monitoring
The position of your lone workers can be found via a range of sophisticated location monitoring technologies. Location accuracies are outlined below and vary according to a number of factors, including:

  • Location monitoring service
  • Mobile phone/lone worker device specifications
  • Mobile phone network
  • Lone worker’s current environment

Summary of location technology accuracy

Area

Cell-site standard Location service

Enhanced Cell ID Database

Global Positioning System

Urban

50m-500m

50m-250m

5-30m

Suburban

250m-3Km

250m-500m

5-30m

Rural

3Km-10Km

500m-1Km

5-30m

3. Device monitoring
Our services are compatible with a variety of devices, from existing mobile phone handsets and PDAs to our range of bespoke lone worker safety devices.

Device compatibility

Device

Service compatibility

Risk compatibility

Location compatibility

Mobile phones*

All services

All risks

Location API
Cell ID

Windows Mobile 5 Devices

All services

All risks

Location API
Cell ID
GPS

 

MobiCare™

All services

All risks

Location API
Cell ID
GPS

 

IdentiCare™

All services

All risks

Cell ID
Location API

 

MaxCare™

Care4You™ Seeker™

 

Green ; Red

GPS
CellID
Location API

SiteCare™

Care4You™

Green ; Red

N/A (Fixed site location)

* PDAs and BlackBerry ® devices may also be used. Please contact our Sales team to confirm compatibility

4. Response Centre Support
Our integral Response Centre is a vital component of our lone worker solutions. Staffed round-the-clock by trained operators and equipped with sophisticated technologies and software systems, the Response Centre allows us to provide continuous support, monitor your lone workers’ risk levels and take action in the event of an emergency.

This combination of human and technological support allows operators to liaise with lone workers, their employers and the Emergency Services in order to co-ordinate an agreed incident management procedure in response to any scenario.

5. Management reports
Each service is supported by a system of statistical reporting, enabling managers to:

  • Demonstrate compliance with H&S legislation
  • Monitor end user adherence to the corporate lone working policy
  • Identify individual training requirements
  • Manage service delivery costs

The following report templates are populated with content subject to the service(s) in use.

Overtime report
The Overtime report is dynamically issued to supervisors or managers every time an end user fails to ‘log out’ at the designated exit time. The report, issued by SMS and/or eMail, contains a variety of data relating to individual lone workers.

End-of-Day report
A daily ‘end-of-day’ report is issued to department managers and provides information such as a summary of incidents and lone workers' current levels of risk.

Monthly Service report
Comprehensive management summary reports detailing activity by Organisation, Department, Cost Centre and End User. The report contains a range of statistical analysis data.

Seeker™ report
Due to the nature of this service, Seeker does not include a scheduled report in the same fashion as the other services. Instead you will have immediate access at any time to detailed historical data which can be downloaded and used to provide the basis for a variety of customised reports.

Subsequent analysis of these reports carries invaluable logistical benefits – for instance, the assessment of routes and measurement of operational efficiencies.


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