Also incorporating a duress function, which meets employers Duty of Care and aids compliance with current Health and Safety legislation, MobiCare GPS is a compact, simplified mobile phone that offers limited call functionality. Suitable for a wide range of lone workers, MobiCare GPS is cost-effective, simple to use and enables employees to keep in touch with up to three nominated contacts.
As MobiCare has limited dialling capacities, it minimises the costs normally associated with mobile phones but without reducing any of the benefits of maintaining regular contact with supervisors, managers or other colleagues. The Amber Risk button enables the worker to dynamically manage temporary risk activities – recording details of their time-at-risk, location and current job.
More discreet than a mobile phone, MobiCare GPS ergonomic design is easy to use and is so lightweight it can be kept in a pocket out of sight, making it possible to discreetly raise the alarm if threatened. An LED keeps the user informed of battery strength and coverage whilst a vibration signal reassures the user that their duress signal has been received and action is being taken. A optional lanyard attachment automatically triggers a Red Risk alert should the device be forcibly removed from the wearer.
In the event that the user needs immediate help, either because of an accident or from physical or verbal abuse, they can press the Red Risk button to send an emergency signal to Argyll’s 24-hour ARC (Alarm Receiving Centre), initiating an agreed incident management procedure or to the customer’s alternative monitoring facility (or a combination of both). MobiCare GPS 2-way audio channel enables users to communicate details of their situation verbally and for operators at the control room to listen in and record the call, whilst retrieving current location information and summoning immediate assistance from a nominated person or the emergency services if necessary.
MobiCare GPS is the latest addition to Argyll’s portfolio of bespoke lone worker devices. The company’s established names IdentiCare, MobiCare, MaxCare, CommuniCare and Seeker currently provide over 17,000 users with lone worker safety solutions across the UK in a diverse range of organisations that includes the NHS, charities, local authorities, housing associations and commercial companies.
If you would like to find out more about our involvement in this event, contact us on email@example.com or 0870 750 1475.
A copy of the ALARM 2007 brochure can be downloaded from www.alarm-uk.org/events.aspx
Containing sophisticated mobile phone and satellite location monitoring technology, MaxCare is totally dependable and simple to use. Should the worker encounter difficulties they simply squeeze the MaxCare unit in order to trigger a duress signal. This signal is transmitted to Argyll's 24/7-manned control room where assistance is summoned, guided by the highly accurate GPS location technology, which pinpoints the wearer’s position. The armband uses vibration alerts to acknowledge that the signal has been received and that help is on its way.
MaxCare also transmit audio, allowing the operators to monitor the incident and the lone worker to communicate details of their situation verbally. Sophisticated voice recording and audit trails ensure that every incident is captured and can be produced in evidence.
When MaxCare is removed from its charging port, it vibrates to confirm sufficient charge is achieved and immediately notifies Argyll's server sending out a Green Alert. After locating the first satellite fix, MaxCare updates the server every 2½ minutes providing an historical trace of the wearer’s movements.
MaxCare’s batteries typically last 12-15 hours before needing to be recharged. As the battery depletes, the unit vibrates providing advanced notification to the wearer and simultaneously updating the server. A second and final reminder is provided 30 minutes later notifying the wearer that the battery has approximately 10 minutes remaining.Able to be completely submersed in water (IP68 rated) and fully waterproof, MaxCare is ideal for outdoor and maritime use where a mobile phone would not withstand the rigours of rain or sea spray. MaxCare is one of a range of purpose-made lone workers safety devices available from Argyll that have been specifically formulated to meet Health and Safety regulations and the new Corporate Manslaughter legislation which comes into effect in June.
The ISO 9000 series of international standards for quality management is among the most widely known and successful of the 13,000 standards published by the International Organization for Standardization (ISO). ISO has become the most recognized international reference for quality requirements in business-to-business dealings. During the auditor’s evaluation, Argyll was acknowledged to have effective management systems and quality controls in place – ultimately ensuring that regulatory requirements and the customer’s quality requirements are fulfilled.
Tom Morton, Managing Director, said: “I am delighted for the team at Argyll. ISO accreditation recognises the dedication and sustained commitment, by every member of staff, to adopt Internationally recognised quality standards.”
“ISO 9001 effectively represents a ‘seal of quality’ and speaks volumes for the company’s effective quality systems, level of service, dependability and customer care. With processes in place for continual improvement, we look forward to further enhancements to our quality management system.”
Argyll is an established UK company and a market leader in remote personnel monitoring. It provides hi-tech telecom based monitoring solutions for remote personnel via GPS or Network Based Location services. The company has a policy of ongoing investment in the latest technology to provide a highly effective failsafe, uninterruptible 24-hour monitoring service.
The SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 42,000 employees, SGS operates a network of almost 1,000 offices and laboratories around the world.
Seeker, when combined with Argyll’s CommuniCare system, provides a 24-7 monitoring service that meets health & safety regulations. The system includes a web-based location-monitoring platform that utilises GPS enabled mobile phone handsets to provide detailed street level mapping down to 10 metres. Location data can be viewed on any device with Internet access and can be downloaded to standard software, such as Microsoft Excel, for further analysis.
As well as providing companies with lone worker safety monitoring, Seeker can also be utilised as a resource management tool. It enables companies to implement a cost-effective location monitoring service that allows managers to set up schedules for locating employees and assets and request location information according to that schedule. In this way companies can provide customers with Real Time information on deliveries and improve productivity and communication by immediately sending a single text message to multiple drivers should a problem occur.
The driver is just a single button press away from quickly and discreetly summoning assistance should they feel at risk. Using a pre-configured button on their mobile phone, they can issue a duress signal, which instantly alerts Argyll’s 24/7 manned control centre and simultaneously opens a voice channel enabling operators to listen in.
When an alert is received, Argyll’s trained operators put into effect an agreed incident management procedure, and if required, use existing links with the police to ensure a swift response. Sophisticated voice recording ensures that every incident is captured and can be produced as evidence if required. As the device is on the driver rather than the vehicle, they can raise the alarm even when away from the cab.
Seeker can be customised to meet individual company requirements and when combined with CommuniCare is compatible with clients existing handsets, PDAs, BlackBerry or any of Argyll’s purpose made lone worker devices. It is one of many services marketed by Argyll, which operates at the forefront of mobile technology and software.
Argyll works in partnership with a number of high profile organisations including mobile operators and device manufacturers. Argyll continually invests in failsafe and uninterruptible IT systems and operates as a integral control room to provide the best technical means of minimising risk and monitoring personal safety.
John Cochrane, Business Development Executive
Tom McCowan, Control Room Operator
Iain McCuaig, Control Room Operator
Ashleigh Robertson, Control Room Operator
As MobiCare has limited dialling capacities, it minimises the costs normally associated with mobile phones but without reducing any of the benefits of maintaining regular contact with friends or colleagues. It enables users to maintain links with up to four nominated contacts who can be called at the press of a single button.
Should the user need immediate help, either because of an accident or from physical or verbal abuse, they can press two red buttons on the phone to create an emergency signal to Argyll’s 24-hour control room, initiating an agreed incident management procedure. Operators at the control room listen in and record the call, retrieving current location information and summoning immediate assistance from nominated person or the emergency services if necessary.
Location information is obtained by using satellite or mobile phone network location technologies. When integrated with Argyll’s CommuniCare service, lone workers are able to record details of their journey including where they are going and whom they are meeting.
More discreet than a mobile phone, MobiCare’s ergonomic design is easy to use and is so lightweight it can be kept in a pocket out of sight, making it possible to discreetly raise the alarm if threatened.
Lone workers by definition are more vulnerable to accident and aggression than most employees and therefore it is vitally important that their employers develop long-term strategies in order to improve their safety. Conscious of the need to support lone workers, underlined by The Health & Safety At Work Act 1974 and the Management of Health and Safety at Work Regulations 1999, local authorities and companies with contracts in the public sector are looking for ways of safeguarding their staff from verbal and physical abuse.
Argyll is the UK’s market leader in wireless monitoring solutions for lone workers. Established in 1998, the company holds a unique position in the market place by providing a range of services and specialised devices to suit a spectrum of applications and budgets. Telephones, telecom technologies and the latest mobile devices are linked to a 24-hour, 365 days a year control room that utilises sophisticated voice recording systems and management software which in turn incorporates detailed mapping and resilient control room IT systems.
Trusted by over 17,000 users in the commercial, charitable and local government sectors, Argyll is renowned for its quality of service, post sales support and for providing the best possible technical means of minimising risk and monitoring personal safety.
Tim Upton director of Field Operations at Capita PLC says: “Argyll delivers its promises consistently and cost effectively and we continue to be impressed by its professional approach to handling incidents. We are now into the third year of our contract and the benefits of the CommuniCare system are felt every day by our officers in the field.”
Each of Argyll’s devices SiteCare, IdentiCare, MaxCare and MobiCare have been tested for quality and reliability. They provide employees and employers with peace of mind by ensuring that an individual’s health, safety and well-being can always be monitored.
Argyll’s services Seeker, Care4You and CommuniCare not only support Argyll’s devices but also provide a means whereby employers can monitor the location of their staff thereby aiding compliance with health and safety regulations.
Violence is a daily occurrence amongst those employed in local government. Nowadays nearly every lone worker in the public sector is vulnerable to physical and verbal abuse including social services, health visitors, housing officers, street care workers, parking attendants, emergency duty officers etc.
Employers must safeguard their employees from violent acts by assessing the risks, consulting with employees and taking appropriate measures to eliminate or reduce those risks. Continuous evaluation and development of best practice strategies and equipment are the most important elements in reducing risk to employees working both inside and outside the workplace.
With its enviable pedigree, Argyll is the natural choice for local authorities and service providers looking for a company to trust with the health and safety of its employees. The company’s wide portfolio of products and services provide care and safety solutions customised to meet any organisation’s specific needs.
The Nurses may work at any hour of the day, but generally staying overnight at a patients home for as long as 8 or 9 hours at a time. Since they travel alone, the role carries a higher than average risk of facing aggression or violence from members of the public, particularly after dark. This could be experienced either in the street or within a patient residence. The Nurses role often involves confrontation and this has previously lead to verbal and physical abuse.
Following risk assessments, Marie Curie identified a need to establish effective time and risk management for its Nurses. It also required access to information on their safety and whereabouts at all times. Acknowledging their legal responsibilities under current H&S legislation and duty of care and by identifying and understanding the specific risks encountered by its lone workers, Marie Curie investigated a range of safety systems before deciding on the CommuniCare solution provided by Argyll (Argyll).
Since May 2005, Marie Curie’s 2,500+ Nurses have been supported 24/7 by Argyll’s CommuniCare safety monitoring service. The Nurses are given the means to manage their location and time at risk and to discreetly summon assistance from Argyll’s integrated control roomshould they find themselves in jeopardy.
CommuniCare allows the Nurses to notify Argyll while they are out ‘on-shift’, where they are and that they arepotentially at risk. Time-based reminders ensure that the Nurses interact periodically and notify Argyll that all is well. However, should a Nurse encounter difficulties and miss a reminder, the Argyll control room will follow up, thus ensuring their personal safety.If the Nurse feels their safety is compromised or if they are threatened or verbally abused they can initiate a duress signal opening a fully recorded speech link to a live Operator within the Argyll control room.
Marie Curie recently carried out a survey asking the Nurses’ for feedback:
Marie Curie’s commitment to its staffs’ health and safety combined with Argyll’s monitoring and duress solutions offer the Nurses a high level of support - giving them the reassurance needed to get on with the job.
© 2007 Argyll. All rights reserved.