Argyll Telecom logo

Full graphics version

Corporate user login
Bi-directional SMS login

> Information

Site map



Where do I start?
Before looking at the options for implementing a system, it is worth recognising why a lone worker solution is necessary. Lone working is a complex topic and is subject to potentially harsh consequences under current Health & Safety legislation. In addition to the prospect of prosecutions, business costs to insure against risks incurred through lone working - particularly those operating in higher risk activities or within challenging locations and out of office hours - are rising.

The risk of private litigation from staff or from them leaving/taking time off work due to stress, injury or concern over their personal wellbeing is also on the increase. An effective lone worker safety solution brings a variety of other benefits such as improved staff relations, a reduction in absenteeism and lower staff turnover.

Other providers have a ‘one-size-fits-all’ approach. Consequently we believe the topic of lone worker could be over simplified. We make no apologies for the volume of detail contained below. Although ‘wordy’ the information we provide is factual and is based on almost 10 years experience in delivering lone working solutions.

To implement a lone worker solution you must:

1. Define and identify your lone working staff
2. Define the risks they face
3. Control the risks they face
4. Write policy and guidelines around those controls
5. Implement your policy, manage and maintain it

1. Define and identify your lone working staff

  • The HSE defines lone workers as ‘Personnel who work by themselves without direct or close supervision’.
  • It is your responsibility to identify which of your employees are categorised as lone workers.
  • Working Alone in Safety, published by the HSE, offers general guidelines and useful advice.

Back to top

2. Define the risks they face

  • Depending on the nature of their work, lone workers can face a variety of risks. It is a legal requirement that you carry out proper risk assessments to ensure that these risks are recognised. You must then take steps to avoid or control them, including the risk of reasonably foreseeable violence.
  • For example, the 7 most common risks facing lone workers are:
    • Alcohol and drug use by clients and public
    • Geographical locations
    • Late evening/early morning work
    • Nature of the job
    • Clients or customer behaviour
    • Other people or situations encountered whilst doing job
    • Travelling, visiting homes and carrying money or equipment are also identified as key risks

Back to top

3. Control the risks they face

  • It is easier to control the risks faced by staff in a physical place of work but presents a far greater challenge when your lone workers are ‘out in the field’.
  • We specialise in controlling the risks faced by lone workers but in particular a mobile workforce. We offer a range of solutions to meet the complex and varying needs of a mobile workforce.

Back to top

4. Write policy & guidelines around those controls

  • It is important that your lone worker safety procedures are clearly documented and adhered to by producing a set of policies and guidelines. Ultimately this helps ensure your staff’s safety and can prevent legal consequences which may result following any incident.
  • We help you make the process easier; we offer sample lone worker policies available from existing clients in various industry sectors.
  • With a significant client base across a range of public and commercial sectors, we can put you in touch with other organisations with similar lone worker issues.

Back to top

5. Implement your policy, manage and maintain it

  • Even once a lone worker system is up and running, it is vital that is is maintained and monitored.
  • By effectively managing your corporate policies, strengths and weaknesses can then be identified and addressed – ensuring that maximum benefit is gained from your lone worker system.
  • To provide you with the necessary data to perform this step, our services include comprehensive usage reports.

To discover more about how we can help you implement a system, please continue to our service principles information.

View current statistics

Back to top




© 2007 Argyll. All rights reserved.