Where do I start? Before looking at the options for implementing a system, it is worth recognising why a lone worker solution is necessary. Lone working is a complex topic and is subject to potentially harsh consequences under current Health & Safety legislation. In addition to the prospect of prosecutions, business costs to insure against risks incurred through lone working - particularly those operating in higher risk activities or within challenging locations and out of office hours - are rising.
The risk of private litigation from staff or from them leaving/taking time off work due to stress, injury or concern over their personal wellbeing is also on the increase. An effective lone worker safety solution brings a variety of other benefits such as improved staff relations, a reduction in absenteeism and lower staff turnover.
Other providers have a ‘one-size-fits-all’ approach. Consequently we believe the topic of lone worker could be over simplified. We make no apologies for the volume of detail contained below. Although ‘wordy’ the information we provide is factual and is based on almost 10 years experience in delivering lone working solutions.
Depending on the nature of their work, lone workers can face a variety of risks. It is a legal requirement that you carry out proper risk assessments to ensure that these risks are recognised. You must then take steps to avoid or control them, including the risk of reasonably foreseeable violence.
For example, the 7 most common risks facing lone workers are:
Alcohol and drug use by clients and public
Late evening/early morning work
Nature of the job
Clients or customer behaviour
Other people or situations encountered whilst doing job
Travelling, visiting homes and carrying money or equipment are also identified as key risks
4. Write policy & guidelines around those controls
It is important that your lone worker safety procedures are clearly documented and adhered to by producing a set of policies and guidelines. Ultimately this helps ensure your staff’s safety and can prevent legal consequences which may result following any incident.
We help you make the process easier; we offer sample lone worker policies available from existing clients in various industry sectors.
With a significant client base across a range of public and commercial sectors, we can put you in touch with other organisations with similar lone worker issues.